Hours of Operation

Have an immediate question? Please consult our FAQ section & Product Support pages first.

If you can't find your answer there, please contact us anytime during our customer service center hours:

Monday - Friday  9:00AM to 5:00PM
Closed Saturday and Sunday

› E-mail us.

FAQ

Do you have store pick up available?
Is my payment safe?
What forms of payment do you accept?
When do you ship the item?
I made a mistake on my shipping info! Can I change it?
Can I add, change or remove items from my order after it has been submitted?
Do you send out a tracking number?
Do you send a shipment notification email?
When can I expect to receive my package?
How much is the Shipping & Handling (S/H) cost?
How do I make a return for an exchange or refund?
What information do I need to provide for inquiries about my product?
My product does not work, what can I do with it?
What is an RMA#?
I have lost the driver/software for my product, where can I get another copy?
Are there instructions on how to use my product?

→ Didn't find your question listed here? Please visit our Product Support page if you are looking for help on a specific item.

Q.  Do you have store pick up available?

A.  We're sorry, store pick up is not available at this time. However, we offer several shipping options. If you have any questions about our policies, rates, and/or times, please refer to Shipping & Returns.

Q.  Is my payment safe?

A.  Yes! Since we are an Amazon WebStore, ordering from our site is safe and secure. Amazon's technology ensures that your order is secure and backed by Amazon's A-to-Z Guarantee which guarantees your purchase, the condition of the item you buy and its timely delivery. (Learn more about WebStore by Amazon)

Q. What forms of payment do you accept?

A. We accept all credit cards as payment.

Q. When do you ship the item?

A.  All packages are shipped within 24 hours of payment clearance to our account, including Saturdays, provided that all necessary information for shipment is properly filled out.

Q.  I made a mistake on my shipping info! Can I change it?

A.  Since we process your order within 24 hours, we cannot guarantee that we will get it to the updated address. However, please immediately call us at 1-201-682-4959 and we will make the necessary changes as long as it has not yet been invoiced or shipped.

Q.  Can I add, change or remove items from my order after it has been submitted?

A.  No. It can only be adjusted by calling our Customer Service Center at 1-201-682-4959. Once your order is invoiced, changes cannot be made to the order. Once shipped, the order cannot be voided.

Q.  Do you send out a tracking number?

A.  Yes, we do. A shipping notification email is automatically generated on our behalf to the email address provided by you once the package has been packed and shipped. The tracking number can be found within that e-mail. If you think you did not receive a shipping notification email from us, please check your spam mailbox to make sure it was not sent there. If you still do not see an e-mail, please send us an e-mail.

Q. Do you send a shipment notification email?

A. Amazon sends a shipment notification email on our behalf when your order is shipped. Please log in to your Amazon account to check for notice of order shipment.

Q.  When can I expect to receive my package?

A.  Depending on the carrier, all expedited shipping (US only) should be delivered within 3 business days.  For all standard shipping within the US, the package should be delivered within 3-8 business days, depending on your US location (see chart).  For all international shipping, the package takes an average of 2-6 weeks to be delivered since it has to go through customs clearance.

Q.  How much is the Shipping & Handling (S/H) cost?

A.  Please see the costs chart in our Shipping & Return Policy section.

Q.  How do I make a return for an exchange or refund?

A.  Please see our Shipping & Return Policy section.

If you would like to make a return or exchange and it is within 30 days of the purchase date, please include a copy of your invoice and RMA#, and return it along with the item(s) in its original packaging to:

         Attn: RMA# (Enter your RMA#)
         HottestDealsEver
         620 North Saint Cloud Street
         Allentown, PA 18104

Q.  What information do I need to provide for inquiries about my product?

A.  Please provide us with your full name and the order number.

Q.  My product does not work, what can I do with it?

A.  If your product is not functioning as it should, we are more than happy to replace it for you or offer you a refund. Please contact us and we will help you resolve the matter as quickly as possible. More information on returns and refunds can be found in the Returns section.

Q.  What is an RMA#?

A.  RMA stands for Returning Merchandise Authorization. You need this in order to return any of our products. Please see our Returns section to learn more if you need to make a return.

Q.  I have lost the driver/software for my product, where can I get another copy?

A.  Please see our Product Support section. We have all applicable instructions and software for all the products we sell.

Q.  Are there instructions on how to use my product?

A.  All instructions for the products we sell can be found at our Product Support section.

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